Nreal air not working

XREAL Air
#1

hi

i live in japan
i have nreal air and lg velvet l-52(android12)
my nreal air dont work with my l-52
trying

  1. Windowspc ⇔ neral air … ok
    pc desktop shown in nreal air
  2. Windowspc ⇔ l-52 … ok
    usb mode select(charging,mtp,passive,etc.) shown in l-52
  3. l-52 ⇔ nreal air … ng
    no happen in l-52

could you solve
please

#2

Hi, could you please confirm the followings:

  1. The LG Velvet you used is L-52A (docomo version) or not.
  2. After the glass is connected to the LG phone, is there any image in the glass?
  3. What kind of error you got?
#3

thank you for reply

  1. The LG Velvet you used is L-52A (docomo version) or not.
    →L-52A (docomo version)

  2. After the glass is connected to the LG phone, is there any image in the glass?
    →blank
    L-52A no response

  3. What kind of error you got?
    →no response is my error

Sometimes nreal air can connect normally, and I with L-52A(“AR mode” and “air casting mode” both ok), so I don’t know the cause😟

#4

OK, I have two tips for you. 1. Check if the cable of the glass or the interface of your phone is good; 2. Turn off the Desktop Mode of your LG phone.

#5

thank you for reply

i tried your procedure but not work well

i tried many other ways, finally i found a way to barely do it.

① first, i connect windowspc and l-52a

at this time, i select “Power supply” in “USB connection selection” displayed with l-52a

②second, i connect l-52a and nrealair

i wait for a while, l-52a will recognize nrealair

I think the cause is probably l-52a, not nrealair

Inquiring to lg (no response so far)

Thank you for your quick response
nrealair the best!:slightly_smiling_face:

#6

Thanks for your feedback, hope LG can fix your phone then. :smiling_face_with_three_hearts: