Windows PCs does not work with NReal Air

Help me! I bought a NReal Air, and it worked after activation by Android /Nebula. However, it does NOT work with Windows PCs such as Surface Book 3 (Corei7), quite new VAIO which I tested.

But it works with Macbook Air.

Although a Windows PC recognizes NReal Air via USB-C, it says that " the device is not active".

Hmmm, Windows PC does not feed enough power, etc?

Any recommendations?

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Well it works on my windows Asus Flow Laptop.

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You have to first activate it using several different sources. For windows you can go to: Nreal Air - Activation